Core includes the 30-page guide and 13-page Print Pack. Pro adds a 33-page Implementation Workbook, 20-page 90-Day Maintenance Planner, seven-tab editable XLSX planner and bundle ZIP. Master Suite adds four specialist PDFs, five narrated video and audio lessons with captions and transcripts, a complete resource ZIP and private portal access.
Help centre
Frequently asked questions
Product, delivery, licence and cancellation details in plain English.
No. This is a digital-only purchase. There are no physical goods, delivery charges or shipping times.
After a successful payment, the confirmation page provides secure links immediately and an automated order email follows. Master Suite customers also receive a private portal link. Allow up to 15 minutes for email and check spam or promotions folders.
Core PDFs open in a current PDF reader. Pro also includes an XLSX workbook for a compatible spreadsheet app. Master Suite lessons use standard MP4 video and M4A audio, with VTT captions and plain-text transcripts. The files are designed for current phones, tablets and computers.
No. Every edition is a single purchase with no trial, recurring charge or automatic renewal. The Master Suite portal is included with that purchase; it is not a paid membership.
Your purchase includes a personal, non-commercial licence for one household. You may print reasonable copies for that household, but you may not resell, upload or distribute the files.
Before digital supply begins, UK cancellation rights apply. If you request immediate access, the change-of-mind cancellation right ends once download or portal access begins. Statutory rights for faulty or misdescribed digital content remain. Read the full Digital Product Refund Policy before ordering.
No. The guide provides general home-organisation information. It is not medical, legal, safety, building, waste-disposal or other professional advice.
Download links normally last seven days and Master Suite portal links normally last 365 days. Email support@suttonfairchild.com from the order address with the receipt reference. We will verify the purchase and help with access or reissue a link where appropriate.
Master Suite customers receive, at no recurring charge, updates Sutton Fairchild publishes to this edition while the product remains actively maintained. No fixed update schedule is promised, and access does not include unrelated future products or personal consulting.
Still need a hand?
Contact support with your order email and receipt reference. Never send full card details or security codes.